Terms & Conditions.

Important Package & Payment Notes

• All air packages are based on special fares and rates provided by respective airlines and hotels.
• Once confirmation is made, no amendments are possible without cancellation charges.
• Airline tickets, once issued, are non-refundable.
• Hotels suggested are based on customer feedback; please review hotel websites and guest reviews before confirming.
• Quotations are provided without holding confirmed reservations in airlines or hotels.
• Reservations remain tentative until the advance payment is received.
• Within two working days of receiving the advance, confirmation details will be emailed, including file number, hotel, flight details, total cost, and payment status.
• After confirmation, full and final payment must be made in cash or net banking upon receiving travel documents.
• Cheque payments will be processed only after the amount is credited to our account.
• Cheque bounce charges: ₹1,000
• Credit card payments: 3% service charge per transaction
• Cash deposits: 1% surcharge applies
• Costs do not include delays, cancellations, strikes, natural calamities, or other factors beyond our control.

Important Hotel Notes

• All guests must carry original photo ID proof (Passport or Voter ID) with a photocopy at hotel check-in.
• For extra adults/children, hotels may provide rollaway beds or mattresses.
• Complimentary airport transfers are provided as per hotel schedules and may involve waiting time.
• Transfers are on a Seat-in-Coach (SIC) basis.
• Requests for adjacent or adjoining rooms depend on availability.
• Carry age proof for children and infants.
• Check-in: 2:30 PM  |  Check-out: 12:00 Noon
• Breakfast is not provided on the day of arrival.
• Early check-in or late check-out payments are settled directly by guests.
• Guests are responsible for their belongings; hotels are not liable for loss or damage.
• Additional services not included in the package must be paid directly to the hotel.
• Buffet meal timings:
  Breakfast: 8:00 – 10:00 AM  •  Lunch: 1:00 – 3:00 PM  •  Dinner: 7:30 – 10:00 PM

Important Airline Notes

• Check-in counters close 60 minutes before departure. Please arrive 3 hours prior to flight time.
• Domestic flights (Indigo, SpiceJet, Go Air) depart from Terminal 1 – confirm before traveling.
• Standard baggage allowance: 15 kg check-in and 7 kg hand baggage (may vary by airline).
• If a flight is missed, a new ticket must be purchased directly by the traveler.
• Web check-in is not available for group packages.
• No separate seat provided for infants.

Advance, Cancellation & Refund Policy

• Advance Booking Amount: ₹10,000 or 50% of the package cost (whichever is higher).
• Balance Payment: Due when final documents are delivered.
• Air tickets: Non-refundable.
• Name change (if permitted): ₹5,000 + fare difference (minimum 7 days before departure).
• Group departures: 100% cancellation once booked.

Cancellation Charges

Cancellation charges are calculated based on the number of days before departure:

Amendments & Refunds

• Amendments must be requested in writing only.
• Refunds are processed via Cheque or NEFT only (no cash refunds).
• Refund processing time: 20 working days from the date of cancellation request.